Supervisor Service Team Medical Devices

The Service Center Supervisor is responsible for the daily “service center activities” that mainly are based on preventive maintenance, repairs, service center administration and support installations of the medical devices. He or she is also responsible for driving the current processes and lean improvements with respect to safety, quality and above all on-time.

ROLES & RESPONSIBILITIES

• Supervising people in the service center in cooperation with the service center manager and cooperate with other departments.

• Maintain high level of visibility with the service center manager. Use hands-on approach to communicate daily with the service manager in problem solving.

• Stimulate the performance of the team with high level of work morale, satisfaction and performance.

• Provide coaching and performance to support the development.

• Ensure the desired product quality levels are achieved through use of standard work and

  training to those standards, training in operation and inspection techniques, and use of

  tools.

• Support company initiatives as identified by management.

• Support project management for the implementation of new capital equipment,

  alignments with the product division and innovation of the department.

• Support spare part orders, forecasts and consumption registration.

• Supervise the calibration of all testing equipment.

• Supervise the preventive maintenance, refurbishment and repairs of returned capital

  equipment devices.

• Supervise administration and quality on all activities in the service center.

• Supervise and identify urgencies, failure trends, associated root causes and report to the

  service center manager.

• Supervise complaint management: supervision of the analyze reports

  in the complaint system and cooperate with the service manager for further reporting.

• Support lean projects and enables methodologies for continuous process improvement.

• Work in conjunction with the product division in the planning and execution of system

  upgrades, software releases, field corrective actions, and other planned service events.

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory

  requirements, Company policies, operating procedures, processes, and task

  assignments.

• Bachelor or Master in engineering or equivalent.

• 2+ years’ experience with software-based, complex electro-mechanical medical devices

• Familiarity with QSR and ISO13485 is desirable.

• Fluent in English. An additional language is a plus.

• Excellent organizational skills; able to prioritize their tasks effectively and handle

  multiple assignments in a timely manner.

• Problem solving and troubleshooting skills; able to systematically identify source of a

  problem in order to solve it.

• Excellent communication skills both verbally and written; good listening skills, able to

  write clear reports/emails, manage complaints effectively and give clear instructions.

• Process and analytical orientated.

• Able to work independently in a fast environment with good stress resistance.

• Ability to be flexible, respond objectively and adapt to audience.

• Needs to be a team player, to understand needs of customer,

• Ability to travel approximately 15%, including internationally.

Our customer offers a fixed contract & a competitive salary including extra-legal advantages.